Professional Email - How to Create a Mailbox Using External Domain Name | Bluehost Support
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Professional Email - How to Create a Mailbox Using External Domain Name

Bluehost's Account Manager has a new professional email service that allows you to manage your email service with us. In this article, we will guide you through the step-by-step process of creating a mailbox using your professional email plan, even if your domain name is registered with another company.


Note: These instructions are for the Account Manager interface; if you need help determining your account's user interface, please check out our article, Account Manager vs. Bluerock, to learn more.

  1. Log in to your Bluehost control panel.
  2. On the left side of the page, select Email.
    ox-email
  3. Click Assign Mailbox.
    ox-email-assign-mail-box
  4. The Assign Mailboxes will pop up, and click on the drop-down to select the plan you prefer.
    ox-email-select-plan
  5. Enter the necessary details such as Mailbox Name, Domain Name, Mailbox Password, and Confirm Password Field. Once you're done, click Assign.
    ox-email-assign-mailbox-confirm
  6. Once you're done, you'll see the confirmation pop-up showing it has been successfully added.
    ox-email-succesfully-added

    Important: After creating your mailbox, you must obtain the DNS settings and change them with your current registrar.

  7. Click Email on the website's left side to get back to the service details page.
    ox-email
  8. Find the newly created mailbox and select it by clicking the Manage option.
    ox-email-manage-email-account

    Note: When DNS records are added or updated to your registrar, Changes to your DNS will take 24 - 48 hours to update throughout the internet; this period is called propagation. To learn more, you can check out our article DNS Propagation.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
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You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.