I have been charged twice - What should I do?
We understand that dealing with billing questions and issues can be challenging. But no need to worry as our Customer support will be more than happy to help you through it.
You may reach out to our team by calling anytime at 888-401-4678 or by chatting with them. Whatever the reason behind the double charge and how it can be resolved.
Before contacting us, please ensure that you have the following information ready in order to speed up the investigation:
- Token
- Your email address associated with the account
- Payment type for the charge in question: credit card, PayPal, etc.)
- The payment source details:
- for card payments - a card number (only 6 first and last 4 digits),
- for PayPal payments - PayPal email, etc.
- Payment date: the date when the double charge happened
- Payment amount: the amount of money charged
You will be notified as soon as the team has complete information about your payment.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.